GENERAL BUSINESS CONDITIONS of ZEHA Berlin Schuh Design GmbH & Co.KG

for the online shop on the websites 

www.zeha-berlin.de and www.zeha-berlin.com 

1. These General Terms and Conditions (GTC) apply to all contracts, deliveries, and other services of ZEHA Berlin Schuh Design GmbH & Co. KG, Schönhauser Allee 161a, 10435 Berlin (hereinafter referred to as the “Seller”) in connection with the online shop on the websites www.zeha-berlin.de and www.zeha-berlin.com (hereinafter referred to as the “Seller’s Websites”). Deviating terms and conditions of customers shall not apply unless the Seller has expressly confirmed their validity in writing. The following provisions shall therefore apply exclusively even if the Seller, aware of conflicting or differing terms and conditions of the customer, executes the delivery and service unconditionally.

The specific details of the Seller can be found on the Seller’s website under the link “Impressum”. The contact details for the online shop are provided on the Seller’s website in the online shop section under the button “Contact”. They are also included in the cancellation policy. Information on data protection can be found on our websites under “Privacy Policy”. The accessibility statement can be found on our websites under “Accessibility Statement”.

2. These General Terms and Conditions can be viewed at any time on the Seller’s website, printed, or saved using the standard functionality of the internet browser (usually via “File” → “Save As” or “Print”).

3. The offers of the online shop on the Seller’s website are non-binding invitations for the customer to order goods. By clicking the “buy” button, the customer makes a binding offer to conclude a purchase contract. The customer receives an order confirmation by email, which does not yet constitute acceptance but only documents receipt of the order. The contract is concluded only upon acceptance by the Seller, which is usually indicated by the shipment of the goods, as binding contracts can only be concluded by the Seller for goods in stock (see § 5 of these GTC).

If a free gift is granted with the order, it is not an independent gift but an addition in connection with the purchase contract. If the contract is revoked by the customer, the gift must be returned together with the purchased goods (see below). The same applies in the case of contract withdrawal.

If the customer is a consumer within the meaning of § 13 BGB (i.e., a natural person who enters into a legal transaction not for commercial or independent professional purposes), the customer has a right of withdrawal. The following cancellation instructions and the withdrawal form are provided as an electronic file suitable for printing or saving during the ordering process.

Cancellation Policy
If you are a consumer within the meaning of § 13 BGB, you can withdraw from this contract within fourteen days without giving any reason by means of a clear statement (e.g., a letter sent by post, email, or fax) to us.

Zeha Berlin Schuh Design GmbH & Co. KG

Schönhauser Allee 161a

10435 Berlin

Tel.: +49 (0)30 – 2209330-00

Fax: +49 (0)30 – 2209330-50

E-Mail: onlineshop@zeha-berlin.de

The withdrawal form can be found at https://www.zeha-berlin.de/out/media/file/widerrufsformular-zeha-berlin.pdf. It can be printed, completed, and sent to us, or filled out electronically and transmitted directly to us. If you exercise your right of withdrawal, we will promptly send you a confirmation of receipt of the withdrawal, e.g., by email. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To meet the withdrawal deadline, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from choosing a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive your withdrawal notice.

We will use the same payment method for the reimbursement that you used in the original transaction, unless expressly agreed otherwise; no fees will be charged for the reimbursement.

We may withhold reimbursement until we have received the goods and any free gifts. For returns from countries outside the European Union, you must provide proof of return and sufficient customs declaration, otherwise the reimbursement may be refused. If third-party charges (e.g., customs duties) arise in connection with the return, these may be deducted from the reimbursement. Free gifts not returned with the goods will be invoiced according to the purchase price indicated on our website and deducted from the refund.

You must return the goods promptly, in any case no later than fourteen days from the day you notify us of the withdrawal. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning the goods (including any taxes, customs duties, etc.). For returns within Germany, we bear the costs. You are only liable for any diminished value of the goods if this is due to handling beyond what is necessary to examine the goods’ properties and functionality.

We store the contract text and send you the order data by email. Details of your order and previous orders can be found in the “My Account” section. Our General Terms and Conditions and Privacy Policy can be accessed, saved, and printed at any time on our website.

1. The prices listed in the online shop at the time of the customer’s order apply. Prices include statutory VAT of the destination country. Prices for orders outside the EU are net prices without VAT. The total sum, including shipping costs, is displayed transparently to the customer during checkout and confirmed again by email. For shipments outside the EU, additional taxes or fees (e.g., customs duties) may apply, which must be paid directly to the relevant authorities by the customer.

2. Delivery is made against advance payment, credit card, or – if offered – PayPal or other payment methods such as Apple Pay or Google Pay. Goods are only shipped after payment is confirmed. The Seller reserves the right not to offer certain payment methods.

3. Goods delivered before payment remain the property of the Seller until full payment.

4. Bank charges arising from returned direct debits or credit card reversals are borne by the customer, unless the customer is not responsible for the reversal. The Seller may charge a reasonable handling fee in individual cases.

5. The Seller does not cover transaction costs for transfers from outside Germany, including currency conversion differences.

6. If payment is not received within 14 days after order confirmation, the order expires.

1. Goods are delivered to the address specified by the customer after receipt of payment as quickly as possible, usually within five working days, subject to availability. Delivery outside Germany is only by agreement. Longer delivery times accepted by the customer during ordering apply.

2. The Seller is not liable for procurement risks, even for generic goods, and is only obliged to deliver from existing stock.

3. Delivery obligation lapses if the Seller is not properly or timely supplied despite a proper hedging transaction and informs the customer within one week. Advance payments will be refunded promptly.

4. Delivery delays due to force majeure or other unavoidable events extend the delivery period. If the delay exceeds four weeks, the customer may cancel or withdraw from the contract. Further claims, including damages, do not apply.

5. For consumers, the risk of accidental loss or deterioration passes upon delivery to the consumer or a designated recipient. For shipment to a carrier, risk passes upon handover to the carrier.

1. Statutory warranty provisions apply.

2. Defects must be reported in writing. Failure to report and continued use constitutes approval of the defect.

3. Damage due to improper handling or normal wear is not considered a defect.

4. The Seller is not liable for damages not affecting the delivered goods themselves. Liability limitations apply except in cases of intent, gross negligence, personal injury, or violation of essential contractual obligations.

5. Product liability law remains unaffected. Liability for negligent breach of essential obligations is limited to typical foreseeable damage.

6. In case of replacement delivery, the original goods must be returned within 30 days at the Seller’s expense.

Personal data provided by the customer are processed for contract fulfillment and billing. Data is shared with transport companies and suppliers solely for delivery purposes. No other use occurs without explicit consent (e.g., newsletters). Security measures are taken, but the Seller is not liable for breaches during internet transmission. Login credentials are confidential and must be handled by the customer. Cookies are used for technical purposes only.

The content of the Seller’s website is legally protected. Customers may not reproduce, distribute, or use it commercially without written permission. Downloaded content does not grant further usage rights.

Customers must accept delivery or collect goods within 7 days. For shipments outside the EU, additional duties must be paid. Failure to cooperate allows the Seller to withdraw from the contract. Import taxes and duties are deducted from refunds.

Claims against the Seller may not be assigned. Set-off is only permitted with legally established or undisputed claims. The Seller may charge statutory default interest of 5% above the base rate. Higher damages can also be claimed.

The Seller is not liable for third-party links on www.zeha-berlin.de and www.zeha-berlin.com and distances itself from their content. 

If § 38 ZPO applies, the Seller’s registered office is the jurisdiction. Otherwise, statutory jurisdiction applies.

German law applies; the UN Sales Convention (CISG) is excluded.

The Seller may unilaterally amend the GTC to address changes in law, technical conditions, or equivalent disturbances. Customers will be notified and have six weeks to object in writing or text form.

Effective date:  14.10.2025