GENERAL BUSINESS CONDITIONS of ZEHA Berlin Schuh Design GmbH & Co.KG

for the online shop on the websites 

www.zeha-berlin.de and www.zeha-berlin.com 

1. The following General Terms and Conditions (GTC) apply to all contracts, deliveries and other services of ZEHA Berlin Schuh Design GmbH & Co. KG, Schönhauser Allee 161, 10435 Berlin (hereinafter referred to as the "Seller") within the framework of the online shop on the websites www.zeha-berlin.de and www.zeha-berlin.com (hereinafter referred to as the "Seller's Websites"). Deviating regulations/general terms and conditions of customers do not apply, unless the Seller has expressly confirmed this in writing. Thus, the following provisions shall also apply exclusively if the Seller carries out the delivery and service without reservation in knowledge of the customer's terms and conditions that conflict with or deviate from the following terms and conditions.

The specific information about the Seller can be found on the Seller's website under the link “Imprint”. The specific contact details for the online shop are given on the Seller's website in the online shop area under the “Contact” button. They are also included in the cancellation policy. You can find the information on data protection on our website under “Data protection”. The accessibility declaration can be found on our website under “Accessibility Declaration”.

2. These General Terms and Conditions can be viewed on the Seller's website at any time, printed or saved by the Customer using the usual functionality of the Internet utility (= browser: there usually “File”: there usually “Save As” or “Print”).

3. The offers of the Online Shop on the Internet on the Seller's website are non-binding invitations to the Customer to order goods in the Online Shop. With his order, the customer submits a binding offer to conclude a purchase contract by clicking on the “buy” button if he orders goods from the Seller on the Internet. The customer will receive a confirmation of the order by e-mail, which does not yet constitute acceptance, but only documents the receipt of the confirmation. The contract is only concluded upon acceptance of the order by the Seller, which usually consists in the dispatch of the goods, since binding contracts can only be concluded by the Seller on the basis of available goods, cf. § 5 of these GTC.

If a free gift is granted with the order, this is not an independent gift, but a gift granted in connection with the purchase contract. If the contract is revoked by the customer, the gift must be returned with the purchased item (see below). The same applies in the event of withdrawal from the contract.

If the customer is a consumer according to § 13 BGB (= a natural person who does not perform the services of the Seller for the purpose of exercising commercial or self-employed professional activity with the legal transaction), the customer has a right of withdrawal, whereby the customer receives the following cancellation instructions and the withdrawal form as an electronic file suitable for printing or storage during the ordering process.

If you are a consumer in accordance with § 13 of the German Civil Code (BGB) (= a natural person who does not perform the services of the Seller for the purpose of exercising commercial or self-employed professional activity with the legal transaction), you can withdraw (revoke) your contractual declaration within fourteen days without giving reasons by means of an unambiguous declaration (e.g. by a letter sent by post, e-mail, Fax) to us. 

Zeha Berlin Schuh Design GmbH & Co.KG

Schönhauser Allee 161a

10435 Berlin

Phone: 0049 - (0)30 – 2209330-20

Fax: 0049 - (0)30 – 2209330-50

E-mail: onlineshop@zeha-berlin.de

The withdrawal form can be found under https://www.zeha-berlin.de/out/media/file/widerrufsformular-zeha-berlin.pdf. It can be printed out and sent to us. However, you can also fill it out electronically and submit it to us directly electronically. If you make use of your right of withdrawal, we will immediately send you a confirmation of receipt of such a withdrawal, e.g. by e-mail. The withdrawal period is fourteen days from the day on which you or a third party designated by you who is not a carrier has taken possession of the goods. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the low-cost standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in no case will you be charged any fees for this repayment.

We may refuse to refund until we have received the goods and any free extras that come with them. In the case of returns from countries outside the European Union, in addition to proof of return, you must also provide proof of sufficient declaration for customs, otherwise the refund of the purchase price may be refused due to lack of receipt of the goods due to lack of declaration to customs. If we are requested to make payments from third parties (e.g. customs) for the return of the goods and make such payments to receive the goods back, we will offset such costs against the refund amount. If free gifts are not returned with the order when returned, we will charge the purchase price for such gifts as shown on our website and offset them against the refund amount. Information about the requirements of the declarations for customs is attached to the confirmation e-mail, which also contains the invoice, to the addressee in countries outside the European Union.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen day period.

You bear the direct costs of returning the goods (including any taxes, customs duties, etc.). For returns within Germany, we cover the costs of the return. You only have to pay for any loss in value of the goods if this loss of value is due to handling of them that is not necessary to check the nature, characteristics and functioning of the goods.

If the shipment of an order within Germany was free of shipping due to the order value, but you return part of the order due to the revocation, we may charge the shipping costs incurred by us for sending the order to you in relation to the non-refunded part and deduct them from a credit note. In the event of cancellation and return of the entire order, no subsequent shipping costs will be charged for shipping to the customer.

We store the text of the contract and send you the order data by e-mail. Details of your order and previous orders can be found in the “My Account” section. You can view, save and print our General Terms and Conditions and the Privacy Policy at any time on our website.

1. Products ordered by Customers are subject to the prices quoted at the time of the Customer's order in the Seller's online store. These are gross prices including statutory VAT of the destination country. Prices for orders to non-EU countries are net prices only without VAT. The total sum or the final sum to be paid resulting from the shipping costs will be displayed transparently with the list to the customer as part of the ordering process before the order is placed and will be explained again in a comprehensible form with the confirmation of the order by e-mail. When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred as part of the order, which are not paid by us or invoiced by us, but are to be paid by the customer directly to the responsible customs or tax authority. The customer must inquire about details from the respective competent authorities. When calculating the total sum claimed by us in the course of the ordering process, we cannot show or quantify such third-party costs for orders to non-EU countries, but we would like to point out that such additional third-party costs may be incurred by the customer and that the customer is responsible for this.

2. The goods are delivered against advance payment or payment by credit card or – if offered by the Seller – by PayPal or other payment options such as Apple Pay or Google Pay. Only after the credit note has been determined are the goods shipped to the customer with these payment methods. The Seller reserves the right not to offer certain payment methods and to refer to other payment methods of the Seller.

3. If goods are delivered before payment, this is subject to retention of title until full payment has been made

4. The bank charges incurred on the occasion of direct debits from direct debits or credit card reversals shall be borne by the customer, unless he is not responsible for the return debit or credit card reversal. The Seller reserves the right to charge a reasonable processing fee to be determined on a case-by-case basis, unless the Customer is not responsible for the chargeback or credit card reversal.

5. The Seller does not assume any money transaction costs due to transfers from customers that are initiated on the basis of an instruction outside Germany. In particular, differences due to currency differences or other costs are not covered if a transfer is made from a non-EU member state.

6. If, after the order has been confirmed by the Seller by e-mail, payment of the purchase price by the Customer is not made within 14 hours (credit note), the Customer's order will be forfeited.

1. The ordered goods will be delivered to the address specified by the customer after receipt of the purchase price or, if the means of payment is chosen, via the Klarna service from the time of ordering, as soon as possible, usually within 5 working days, if available from stock and only while stocks last (= handover to the transport company). Delivery outside Germany is only made on the basis of a corresponding agreement with the customer. For orders where a longer delivery time has been accepted despite a colour-coded notice during the ordering process, the longer delivery times apply.

2. The Seller does not assume a procurement risk, not even in the case of a purchase contract for a generic product. The Seller is only obliged to deliver from the existing stock of goods.

3. The obligation to deliver shall also cease to apply if, despite a proper congruent hedging transaction, the Seller himself is not supplied correctly and/or on time and is not responsible for the lack of availability and has informed the customer of this within one week of becoming aware of it. In such a case, the Seller will refund any advance payment as soon as possible.

4. If delays in delivery occur due to force majeure or other unavoidable events for which the Seller is not responsible, the delivery period shall be extended accordingly. The start and end of such obstacles will be communicated to the customer by the Seller within 5 working days. If such an impediment to performance exists for more than 4 weeks, the customer has the right to cancel his order or – if a contract already exists – to withdraw from the contract. There are no further claims, in particular claims for damages, in the case of such impediments.

5. In the case of consumers, the risk of accidental loss or accidental deterioration of the goods in the case of a mail-order purchase passes with the handover of the goods to the consumer or a recipient designated by him. This applies regardless of whether the shipment is insured or not. Otherwise, the risk of accidental loss and accidental deterioration of the goods shall pass to the buyer upon handover, or in the case of mail order purchase with delivery of the goods to the freight forwarder or the other person or institution designated to carry out the shipment.

1. The statutory provisions on warranty apply.

2. If there are defects or if the customer recognizes defects that occur later, the customer must notify the Seller of these in text form. If the customer fails to report the defect and continues to use the goods despite the defect, the defect is deemed to have been approved.

3. Defects in the goods do not include damage caused by the customer through improper or non-contractual handling or usual wear and tear damage.

4. The Seller is not liable for damage that has not occurred to the delivery item itself. In particular, the Seller is not liable for lost profits or other financial losses of the customer. The limitation of liability also applies to employees, representatives and vicarious agents of the Seller. It does not apply if the cause of the damage is based on intent or gross negligence, or if there is personal injury or if essential contractual obligations (taking into account Section 5 sentence 2) have been violated. Furthermore, it does not apply if the customer asserts legally regulated and non-waivable claims.

5. The provisions of the Product Liability Act are not affected by this. If the Seller negligently violates an essential contractual obligation, the obligation to compensate for property damage is limited to the damage typically incurred.

6. If the rectification is fulfilled by the delivery of new goods, the goods already received from the customer must be returned by the customer to the Seller within 30 days at the Seller's expense in compliance with due care.

In the event of a contract being concluded, the Seller collects and processes the personal data provided by the Customer to the Seller in its system for the purpose of contract processing and billing. Personal data is any information from which a person can be directly or indirectly identified, e.g. name, residential address, e-mail address, date of birth, occupation, bank account details, etc.

For the purpose and duration of the shipment of the goods, the personal data provided by the customer will be passed on to transport or forwarding companies as well as to the corresponding suppliers.

For purposes beyond this, the personal data provided will not be used further and will therefore be treated as strictly confidential, unless the customer has given his consent for a specific further use of his personal data (e.g. newsletter or similar).

The Seller assumes no liability for data security during transmission over the Internet (e.g. due to technical errors by the Provider) or for possible criminal access by third parties to files on the Seller's Internet presence. However, the Seller has taken normal care measures to avoid such assaults.

Access data for the customer login, which are transmitted to the customer at the request of the customer, must be treated by the customer as strictly confidential, as the Seller assumes no liability for the use and use of such data.

The Seller uses cookies that are stored on the customer's hard drive and can only be read out by the Seller's server when the customer re-establishes a data-related connection to the Seller. The Seller points out other special features with his specially highlighted privacy policy on the Seller's website.

The content of the Seller's website on which the Online Store is offered is protected by law. The customer is not entitled to reproduce, distribute and/or use for commercial purposes any material protected by copyright, trademark, competition law or otherwise, in particular texts, illustrations, graphics, software, videos, music, trademarks, logos and other company identifiers without the prior written consent of the Seller. Insofar as content is made available for download by the Seller, no rights of use beyond the specific purpose of use on which the download is based are granted.

The customer is obliged to either receive the goods immediately or have them received in accordance with the contract or to pick them up or have them collected from the specified address within 7 days of notification by the responsible delivery person, as well as to pay any additional taxes and customs duties in the case of delivery outside the European Union. If the goods are delivered by freight forwarder, a delivery date must also be agreed within 7 days. If such collection or such agreement on a delivery date does not take place on the part of the customer (lack of cooperation on the part of the customer), the Seller is entitled to withdraw from the purchase contract without setting a further deadline. Any import taxes and customs duties incurred in the customer's country, which are determined either by the delivery service or the country of importation, will be deducted from the order value to be refunded in the event of withdrawal and will be offset and retained at the expense of the customer.

The claims against the Seller may not be assigned by the customer. Offsetting is only permissible with counterclaims that have been legally established, undisputed or acknowledged by the Seller. The customer is only entitled to exercise a right of retention to the extent that his counterclaim is based on the same contractual relationship.

If the customer is in default of payment, the Seller is entitled to demand the statutory default interest of currently 5 percentage points above the base interest rate p.a. If the Seller has demonstrably suffered a higher damage caused by delay, he is also entitled to assert it.

The Seller is not liable for third-party links on its websites www.zeha-berlin.de and www.zeha-berlin.com. In this respect, the Seller already distances himself from the content of such third-party links. 

Insofar as the requirements of Section 38 of the Code of Civil Procedure are met, the place of jurisdiction is the registered office of the Seller. In all other respects, especially in the case of contracts with consumers, the statutory place of jurisdiction applies.

Where permitted by law, German law applies. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

The Seller shall be entitled to unilaterally amend these General Terms and Conditions insofar as they have been introduced into the contractual relationship with a Customer, insofar as this is necessary to eliminate subsequently arising equivalence disturbances or to adapt to changed legal or technical framework conditions. The Seller shall inform the Client of any adjustment and shall inform the Client of the content of the amended regulations. The amendment shall become an integral part of the contract if the customer does not object to the inclusion in the contractual relationship with the Seller in written or text form within 6 weeks of receipt of the notification of the change.

Last update:  18.11.2025