If you are a consumer in accordance with § 13 of the German Civil Code (BGB) (= a natural person who does not perform the services of the seller for the purpose of exercising commercial or self-employed professional activity with the legal transaction), you can withdraw (revoke) your contractual declaration within fourteen days without giving reasons by means of an unambiguous declaration (e.g. by a letter sent by post, e-mail, Fax) to us. 

Zeha Berlin Schuh Design GmbH & Co.KG

Schönhauser Allee 161a

10435 Berlin

Phone: 0049 - (0)30 – 2209330-20

Fax: 0049 - (0)30 – 2209330-50

E-mail: onlineshop@zeha-berlin.de

The withdrawal (revocation) form can be found under https://www.zeha-berlin.de/out/media/file/widerrufsformular-zeha-berlin.pdf. It can be printed out and sent to us. However, you can also fill it out electronically and submit it to us directly electronically. If you make use of your right of withdrawal, we will immediately send you a confirmation of receipt of such a withdrawal, e.g. by e-mail. The withdrawal period is fourteen days from the day on which you or a third party designated by you who is not a carrier has taken possession of the goods. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. 

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the low-cost standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in no case will you be charged any fees for this repayment.

We may refuse to refund until we have received the goods and any free extras that come with them. In the case of returns from countries outside the European Union, in addition to proof of return, you must also provide proof of sufficient declaration for customs, otherwise the refund of the purchase price may be refused due to lack of receipt of the goods due to lack of declaration to customs. If we are requested to make payments from third parties (e.g. customs) for the return of the goods and make such payments to receive the goods back, we will offset such costs against the refund amount. If free gifts are not returned with the order when returned, we will charge the purchase price for such gifts as shown on our website and offset them against the refund amount. Information about the requirements of the declarations for customs is attached to the confirmation e-mail, which also contains the invoice, to the addressee in countries outside the European Union.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning the goods (including any taxes, customs duties, etc.). For returns within Germany, we cover the costs of the return. You only have to pay for any loss in value of the goods if this loss of value is due to handling of them that is not necessary to check the nature, characteristics and functioning of the goods.

If the shipment of an order within Germany was free of shipping due to the order value, but you return part of the order due to the revocation, we may charge the shipping costs incurred by us for sending the order to you in relation to the non-refunded part and deduct them from a credit note. In the event of cancellation and return of the entire order, no subsequent shipping costs will be charged for shipping to the customer.