You can use this form to electronically submit your withdrawal from contracts concluded online with ZEHA Berlin.
Please provide the required information so that we can clearly identify your order or contract. After submitting the form, you will receive a confirmation of receipt by email.
Further information about your right of withdrawal can be found in our Withdrawal Policy.
Functional cookies are absolutely necessary for the functionality of the web shop. These cookies assign a unique random ID to your browser so that your unhindered shopping experience can be guaranteed over several page views.
Session:
The session cookie stores your shopping data over several page views and is therefore essential for your personal shopping experience.
CSRF token:
The CSRF token cookie contributes to your security. It strengthens the security of forms against unwanted hacker attacks.
Timezone:
The cookie is used to provide the system with the user's current time zone.
Cookie settings:
The cookie is used to store the cookie settings of the site user over several browser sessions.
Cache handling:
The cookie is used to differentiate the cache for different scenarios and page users.
Information on origin:
The cookie stores the referrer and the first page visited by the user for further use.
Activated cookies:
Saves which cookies have already been accepted by the user for the first time.
CAPTCHA integration
Delivery country selection:
This cookie saves the selected delivery country for the next visit.
PayPal payments:
We use PayPal as a payment service provider to enable secure online payments. Cookies may be set to process transactions and prevent fraud. As part of this process, personal data may be transmitted to PayPal and transferred to countries outside the EU. Processing is carried out for the performance of the payment transaction and based on your consent or for contractual purposes in accordance with Art. 6(1)(a) and (b) GDPR.
Google Tag Manager:
Anonymised recording of user activities to improve the online shop
Shopware Analytics is an analytics service for tracking shopping behavior on this webshop, provided by shopware AG (Ebbinghoff 10, 48624 Schöppingen, Germany) in joint responsibility (see also the data protection information). The legal basis for data processing is Art. 6 para. 1 s. 1 lit. a GDPR. If data is stored locally, please refer to our privacy policy for further details on data processing.
The recipient of the data is shopware AG and IT service providers. Technologies used include local storage. The collected data includes customer group, pages visited, click paths, date and time of visit, information about the end device used (resolution, resolution density, operating system), referrer URL, information about the browser used, locale, search queries, time zone. The purpose of data collection is for marketing, analysis, and statistical purposes.
Data processing takes place within the European Union. If you have any questions about data protection, you can contact the data protection officer at [email protected]. Further information can be found at https://www.shopware.com/en/privacy/website.
Stored data:
Shopware Analytics adds the following information to your browser's local storage until consent is revoked: _swa_anonymousId (a unique identifier of the visitor), _swa_userTraits (user traits of the visitor).
Enhanced Conversion Tracking
Wishlist
YouTube video:
We embed videos from the YouTube platform to provide multimedia content. When playing a video, cookies may be set and personal data may be transmitted to YouTube. Usage data may be collected and used for analytics and marketing purposes. Data may be transferred to countries outside the EU. Processing takes place only with your consent in accordance with Art. 6(1)(a) GDPR.
Location maps:
We use OpenStreetMap as tile provider to show you visually the location of our stores and merchants.
These cookies are used to display personalized advertising.
Google Analytics:
Google Analytics is used for traffic analysis of the website. Thereby statistics about website activities can be created and read out.
Google Ads:
We use Google Ads to measure and optimize our online advertising. Google uses cookies to determine whether users reached our website via an advertisement and how they interact with our content. This information may be used to evaluate advertising performance and deliver personalized ads. Data may be transferred to Google servers outside the EU. Processing takes place only with your consent in accordance with Art. 6(1)(a) GDPR.
Google conversion tracking:
The Google Conversion Tracking Cookie is used to track conversions on the website effectively. This information is used by the site operator to target Google AdWords campaigns.
Pinterest:
We use features of the Pinterest social network to share content and analyze the effectiveness of our marketing activities. Pinterest may set cookies and collect personal data to evaluate user interactions and display personalized advertising. Data may be transferred to servers outside the EU. Processing takes place only with your consent in accordance with Art. 6(1)(a) GDPR.
Meta Pixel:
For the placement and optimization of Facebook and Instagram ads, you can agree to the integration of the Meta Pixel in our shop.
Cookies used for statistics and shop performance metrics.
Google Analytics:
We use Google Analytics to analyze the use of our website and improve our services. Google Analytics uses cookies to collect information about how users interact with our website, which may be transmitted to Google servers. This data helps us evaluate website performance and optimize our content. Data may be transferred to countries outside the EU. Processing takes place only with your consent in accordance with Art. 6(1)(a) GDPR.
Privacy und cookie settings
Your privacy is important to us: necessary cookies ensure the operation of this website. We only use additional cookies with your consent. You can see which services we use in the settings.
