Insofar as you are a consumer pursuant to § 13 BGB, German Civil Code (= a natural person, who does not use the services of the Seller for the purpose of performing a commercial or independent professional activity with the legal transaction), you can cancel your contract statement within fourteen days by means of a clear statement but without providing reasons (e.g., surface mail, email, fax).
Zeha Berlin Schuh Design GmbH & Co.KG
Prenzlauer Allee 214
Email: [email protected]
The withdrawal form can be found under https://www.zeha-berlin.de/out/media/file/widerrufsformular-zeha-berlin.pdf. It can be completed and printed to send it to us. If you make use of your right of revocation, we will immediately send you a confirmation of your withdrawal (e.g. by e-mail). The withdrawal period of fourteen days from the day when you or a third party you assigned and who is not a carrier took possession of the goods. In order to comply with the withdrawal period, it is sufficient to send us before the expiration of the withdrawal period a notification that you will exercise the right of withdrawal.
Consequences of Revocation:
If you withdraw from this contract, we will refund all payments that we received from you, including delivery costs (except of additional costs that are the result of the fact that you have chosen a type of delivery other than the low-cost standard delivery offered by us), without delay and at the latest within fourteen days from the day, at which we have received the notification of your revocation from the present contract. Regarding the refund, we use the same means of payment that you used in the original transaction, unless something else has been explicitly agreed on; under no circumstances will you be charged any fees for refund.
We may deny the refund until the goods are returned or until you have provided proof that you have returned the goods, depending on, what happens first. In the case of returns from countries outside of the European Union, in addition to proof of return, also customs declaration is necessary, as otherwise refund of the purchase can be denied due to the fact that the good were not received because of missing customs declaration. Information about the requirements of the customs declarations are attached to the confirmation email, which also contains the invoice addressed to the recipient in countries outside the European Union.
You must deliver or return in person immediately the goods, latest within fourteen days from the day when you informed us about the revocation of the contract. The deadline has been met, if you sent the goods before expiration of the period of fourteen days.
You bear the direct costs for returning the goods. For returns within Germany, we cover the costs for returning the goods. You only have to pay for any loss in value of the goods, if this loss of value is related to an unnecessary handling of the goods when examining the structure, properties and functions of the goods.