Shoe lace - olive green olive green

Shipping is carried out by DHL. 

Deliveries are made daily from Monday to Saturday (with the exception of public holidays).

Deliveries to DHL Packstations are possible.

SHIPPING COSTS

The shipping costs vary according to the number of articles ordered and the delivery area. 

The level of the shipping costs is displayed in the shopping cart before the order is completed.

PROCESSING TIME AND SHIPPING TIME

Orders are processed daily from Monday to Friday (with the exception of public holidays).

After payment has been made, the goods are sent for shipment.

From the time the order leaves our warehouse, we deliver throughout Germany within 1 to 3 business days and Europe-wide within 3 to 5 business days. 

Once the order has been passed to our logistics partner, you will receive shipping confirmation by email, including a link for shipment tracking.

PARTIAL DELIVERIES

In exceptional cases, your order may be shipped as a partial delivery from different warehouses. In such cases you will receive a separate shipment number by email for each delivery.

You will receive further shipping information and details during the ordering process.

RETURN

The deadline for returns is 14 days after receipt of order.

In the event of a return, the enclosed return slip must be correctly completed and enclosed with the returned goods.

Returns within Germany are free of charge (DHL). The link for creating a return label will be sent to you by email after your order has been placed. 

Returns outside Germany are to be paid for by the purchaser. You will receive the link to create a corresponding address label by email after placing your order.

Upon the receipt of your return, we will refund the purchase price within 10 business days by the original payment method*. 

*Prerequisite for a refund: 

• the goods are in an unworn and undamaged original condition
• the completed return slip is enclosed with the return
• the goods are returned in the original packaging

EXCHANGE

Would you like an exchange? Please return the article as described above and place a new order. After receipt of payment, we will send the requested goods for shipment.

Upon receipt of your return we will refund the original purchase price within 10 business days (including shipping costs if all items from the order are returned).

• Visa card
• Mastercard
• PAYPAL
• Klarna (Direct debit, Online Bank Transfer, Card or pay in 14 days)
  
• Payment in advance

FURTHER QUESTIONS

If you have any further questions, please send us an email to onlinshop@zeha-berlin.de